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CODE OF PRACTICE
1. We shall conduct our business lawfully comply with all
relevant legislation and judicial decisions and trade fairly
and responsibly
2. We shall:
a) Behave at all times with integrity
b) Act responsibly and with care in the day to day conduct
of our business.
c) Provide adequate training for members of our staff, bringing
to their attention the principles of this Code and requiring
them to carry our their duties in accordance with it.
3. We shall:
a) Comply with all relevant legislation benefiting consumers
including:
- TheAdministration of JusticeAct 1970 (Section 40)
- The Consumer Cnedit Act 1974 (and Regulabons made thereunder)
- The Sex Discrimination Act 1975
- The Race Relations Act 1976
- The Data Protection Act 1984
- The Consumer Protection Act 1987
- The Criminal Justice and Public OrderAct 1994 Section 161
b) Use plain English in all communications with the consumer
c) In cornespondence, use notepaper showing the full business
address to which the consumer can reply.
d) In all contacts by our staff or agents with consumers,
ensure that our identity is clearly disclosed.
e) Comply where possible with all statutory and other reasonable
requests by consumers for information about their agreements
and accounts, by arranging to be supplied where necessary copies
of documentation and statements of account and assist consumers
seeking advice and guidance.
f) Keep in strict confidence any information supplied to us
by the consumer or others in relation to the consumer, except
where disclosune is authorised by the consumer or permitted or
required by law.
4. We shall:
a) Conduct our business under a name, title or style which
will not confuse or mislead clients, creditors, consumers or
members of the public or which will not imply any association
with other organisations or persons which do not exist.
b) Not approach, induce or persuade staff in the employment
of a client to join our organisation, although nothing in this
clause will prohibit the engagement by us of such an employee
where a bona fide application is made.
5. We shall deal promptly and at an appropriate management
level with complaints.
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